Frequently Asked Questions

Attendees

Tell Me About the Event

Seatrade Cruise Virtual will encompass the pillars of our live events on our exclusive online platform for four days of networking, sourcing, education and innovation. 

The event is in London GMT time zone. You can update your location in ‘My Profile’ to allow you to manage your meetings and diary to fit with your country time zone.  

Attendees should ensure they have the latest Chrome or Safari on IOS and of course, a stable wi-fi connection. 

Seatrade take the security and confidentiality of your data very seriously and the swapcard platform has necessary processes in place to ensure your security. 

  • You can control the entirety of your data. 
  • You can delete your account at any time.
  • We proceed at the complete removal of your data. 
  • We do not sell or use your data for commercial purposes. 
  • We follow the latest GDPR regulations. 

For more information, https://www.swapcard.com/gdpr 

Our next live event is Seatrade Cruise Global 2021 scheduled to take place in Miami, Florida from 12-15 April. Discover more and keep up to date on our website here

Tell Me How to Register

Attendees can register for the event online. Take a look at our pass types and register here.

Seatrade Cruise Virtual pass information can be found on our passes page which enables you to view
the sessions you have access to - seatradecruiseevents.com/virtual/en/attendees/pass-types.html 

To upgrade your ticket contact our team at [email protected]

No. All attendees must have their own profile and should not share their login details for data protection reasons. This also enables attendees to get the most out of our A.I. matchmaking functionality. 

You should receive an email from Swapcard once the platform is live. This is sent from [email protected] and contains a Magic Link to take you to your profile setup.  

All the emails sent from Swapcard are sent from [email protected] It is possible that this email ended in your Spam folder.

If not, check that the email address you are using is correct and contact [email protected]. We will then send you a Magic Link personally.

It is sometimes possible that the email address [email protected] with which we send our communications is blocked by your professional mailbox.

If several people from the same company participate in the event and none of them receives the Magic Link, please ask your IT department to authorize the email address [email protected] to facilitate future communications.

Before the Event

We encourage you to login to the platform and prepare for the event by:

  • Updating your profile
  • Bookmarking exhibitors
  • Managing your meeting availability and sending requests
  • Bookmarking the conference sessions you want to attend

Editing your profile is easy! Click on your name in the top right hand corner and click ‘My Profile’

Click ‘Edit’ to manage each section of your profile and follow the instructions to populate. Top tip! - the more you add the better our A.I. tool will be able to match you with useful connections.

You can see your pending or confirmed meetings in the My Visit button (the name may change depending on the organizer) and then by clicking on the Meetings tab.

You can cancel a confirmed or pending meeting by clicking Cancel Request (if it was pending) or Cancel Meeting (if it was confirmed). You will also be able to decide on your availability in this tab.

For example, if you wish to make yourself unavailable on certain meeting slots created by the organizer of your event, you simply have to click on Make unavailable.

The unavailable slots will no longer be displayed on your profile and other participants will no longer be able to book meeting with you on these slots.

Click on Make Available to make available a slot that you have made unavailable.

During the Event

Once the event is launched, you can access the event:

  1. By clicking in one of the emails sent by Seatrade Cruise Virtual (from the address [email protected])
  2. By logging into your account using the email address given when registering for the event
  3. You can then login to your account and manage your meetings, easily find bookmarked sessions and exhibitors as well as the people you have contacted in the ‘My Visit’ section of your profile. 

Yes, there is a live discussion feature available in the right-hand column during every conference session to allow you to ask questions to our speakers, get involved in live polls and communicate with other attendees in the session.

Absolutely! If your pass entitles you access to the conference sessions, you can login to the platform and access them after the event. 

Exhibitors & Sponsors

First Steps

It is possible that this email is in your Spam folder.

If this is not the case, check that the email address you are using is the right one and contact [email protected]. It is possible that the email address with which we send our communications,
[email protected], may be blocked. We will then send you a login link manually.

If several people from the same company are attending the event and none of them receive the email in question, please ask your IT department to authorize [email protected] in order to facilitate future communications.

There may be several reasons why your email address is not recognized:

  1. Make sure you are registered to the event you are attending.
  2. Make sure that the email address you entered is the one you used to register to the event.  
  3. If you entered your email address correctly, you might have made a mistake while registering to the event. Feel free to contact [email protected] so that we can check it for you.

Meetings

To assign a meeting to a member of your team, simply go to the "Meetings" section of your Exhibitor Center then click on the meeting of your choice: select the collaborator of your choice by typing the first letters of their first name in the field "Please assign a member to this meeting", then click on "Accept".
You can see your pending or confirmed meetings in the My Visit button and then by clicking on the Meetings tab.
 
You can cancel a confirmed or pending meeting by clicking on Cancel meeting request (if it was pending) or Cancel meeting (if it was confirmed).
 
You will also be able to decide on your availability in this tab:
 
For example, if you want to make yourself unavailable on certain meeting slots created by the organizer of your event, simply click on Make unavailable. Unavailable slots will no longer be displayed on your profile and other participants will no longer be able to send meetings requests for these slots. Simply click on Make available to make available a slot that you had put unavailable. 
Participants in an event can request meetings with exhibitors. When you receive a meeting request, you have the option to accept or decline it. All requests received appear in your Exhibitor Area, in the "Meetings" tab. 
It is not possible to change the date or time of a meeting. To do this, you must cancel and then send a new meeting request.
 
However, you can change the person assigned to the meeting. To do this, click on the meeting, then on the name of the person assigned. You can now enter the name of the new person assigned.
Only Premium and Pro Exhibitors may request meetings with attendees.
Here’s how to send a meeting request:
 
  1. Go to the list of participants and select a profile    
  2. Click on one of the proposed meeting slots. If you don’t see an option you want, click “see more slots”    
  3. After selecting a slot, choose a location and write a message to the person you’ve invited.
  4. Click on the arrow at the top right to send the request. All meeting requests will appear in your exhibitor center.

Company Profile

The company profile corresponds to your company's details that is visible to all attendees.

It includes: 

  • A company or organization name
  • A logo
  • A description
  • One or more topics (defined by the organizer)
  • A type of company
  • The exhibitor location on the event
  • One or more social networks
  • A website link
  • An email address
  • One or more links
  • One or more documents (optional)
  • One or more products (optional)
  • And any other information that the organizer wishes to make visible to the participants

The different team members attached to your company will also be displayed on the company profile, as well as the program sessions sponsored by the company. 

Editing your company profile is easy!
 
  1. Go to your "Exhibitor Center" from your computer or mobile phone
  2. Click on "Company profile" in the left side menu
  3. To add or modify information, click on the "Edit" button in front of the section of your choice. It’s at the top right corner of each section.