All times displayed for Europe/Lisbon timezone.

Registration & Welcome Tea and Coffee
08:30 - 09:20
Networking Opportunities
Welcome Remarks
09:20 - 09:30
Keynote Address – Industry update by CLIA
09:30 - 09:50
Keynote Address
State of the Industry
09:50 - 10:30
10:30 - 11:00
Networking Opportunities
Meeting Future Demand in the Med and its Adjoining Seas
11:00 - 12:30
Lisbon Cruise Port
Global Product & Operations Director
Intercruises Shoreside & Port Services
Director Itinerary Planning, Charter Flights and Full Charter
Pullmantur Cruceros
Member of the Board
Port of Lisbon

The global cruise market expects to see more than 27 million cruisers in 2018, representing a yearly growth of 5.4% - proof of the increasing popularity of cruise travel. As the world’s second most popular cruise destination, how is the Med and its adjoining seas leveraging growth, managing challenges and preparing for future demand? The session will start with case studies of operational excellence in the region, followed by a discussion on how stakeholders are tackling the challenges through collaboration.

Case-Study: How Lisbon plans to double its cruise traffic in 10 years
Following the completion of the new cruise terminal at Lisbon Cruise Port, this case-study will highlight what Lisbon has to offer – how the port and city support the cruise industry and strategic vision for Mediterranean cruising in the coming decade. 

Ricardo Ferreira, GM, Lisbon Cruise Port
Ricardo Medeiros, Member of the Board, Port of Lisbon

Case-Study: How to elevate shoreside experience for the future
Ramon Hurtado, Global Product & Operations Director, Intercruises

Case-Study: Sourcing the in-out bound travel market and the role that fly cruise plays in the Med
Javier Marín, Director Itinerary Planning, Charter Flights and Full Charter, Pullmantur Cruceros

Panel Discussion
Ramon Hurtado, Global Product & Operations Director, IntercruisesLisbon Cruise Terminal
Ricardo Ferreira, GM, Lisbon Cruise Port
Javier Marín, Director Itinerary Planning, Charter Flights and Full Charter, Pullmantur Cruceros

12:30 - 14:30
Networking Opportunities
Best Practices to Mitigate Cruising’s Carbon Footprint
14:30 - 15:30
Parallel Session
Executive Vice President, Maritime Policy and Government Affairs
MSC Group
SVP Maritime Affairs
Carnival Corp. & plc

Drawing from the expectation of IMO’s 2020 standard, this session will focus on how cruise ship operators are managing air pollution, how far cruising has come and where to next for creating a sustainable environment.   

Hidden Gems Uncovered: Opportunities in New Destinations
15:35 - 16:35
Parallel Session
Itinerary Planning Director
Costa Crociere s.p.a.
VP Deployment
Crystal Cruises
VP Destinations & Revenue Management
SeaDream Yacht Club
VP Itinerary Planning & Destination Development
Virgin Voyages
Cruise Coordinator
Cruise Narvik
Cruise & Business Development Area Manager
Castellón Cruise Club

Overcrowding has been an issue that the industry is looking to overcome, and to discover new destinations is among the top priorities for itinerary planning executives. Here we will invite first cruise line executives to elaborate what they normally would consider when choosing a new destination accompanied by a couple of new destinations showcasing their potential.

Case-Studies: How a new to cruise port arrived on the cruise map
Susana Soria, Cruise & Business Development Area Manager, Castellón Cruise Club
Grethe Parker, Cruise Coordinator, Cruise Narvik

Top tips on things to be considered when delivering new cruise destinations
A panel of itinerary planning executives to discuss and share what factors they would consider when calling at a new port/destination.

Claudius Docekal, VP Deployment, Crystal Cruises
Emilio Freeman, VP Destinations & Revenue Management, SeaDream Yacht Club
Federico Bartoli, Director Itinerary Planning, Costa Crociere s.p.a.
Craig Milan, VP Itinerary Planning & Destination Development, Virgin Voyages

Evening Networking
18:30 - 21:30
Networking Opportunities
How New-Build Luxury Yachts are Enhancing the Upscale Market in the Med
09:00 - 09:30
Chief Sales and Marketing Officer
The Ritz-Carlton Yacht Collection

There are a number of newbuilds and newcomers set to sail in the near future. And we are curious to see what impact they will bring to the luxury cruise market including how they are shaping their products to stand out in the Med.

Making Cruising Welcome: How to Find the Balance between the Economic Impact from Cruise Tourism and Sustainability in Port-Cities and Destinations
09:30 - 11:00
Bermello Ajamil & Partners Europe
VP Port & Destination Operations
Silversea Cruises
Balearic Islands Port Authority

The Med is not the only region facing the challenges of overcrowding and sustainability as the industry grows year on year. It is therefore a top priority to have clarity on the issues that generate public concerns and shape the perceptions, as well as the positives the industry brings to every destination. This session features a three-way conversation among cruise lines, ports and destinations, and local parties for generating an open dialogue on how we establish destination sustainability for locals and visitors, create and deliver the right cruise messaging and build a stronger community.

Moderated by: Luis De Carvalho, CEO, Bermello Ajamil & Partners Europe

11:00 - 11:30
Networking Opportunities
Finding the Leading Edge in Europe’s Cruise Shipbuilding and Repair Sectors
11:30 - 12:30

Today’s buoyant cruise market is directly boosting the growth of the European shipbuilding, repair and suppliers sectors. However, with cruise ships now starting to be built in China, how are the key players in Europe preparing to maintain market share?

12:30 - 14:30
Networking Opportunities
Innovation Arena: How the Industry is Turning to New Technologies and Innovations to Enhance the Guest Experience both Afloat and Ashore
14:30 - 15:45
Parallel Session
Owner & Executive Project Director
Tillberg Design AB
Chief Business Innovation Officer
MSC Cruises
Global Ports Holding

It is essential for businesses to keep innovating, not only to catch the pace of technical advancement, but also to allow the cruise market to amplify the experience offering to guests. Innovation Arena will dive into three specific areas: ship design, on-board tech and shorex.

Ship interior design innovation
Fredrik Johansson, MD, Tillberg Design

On-board technologies for innovating customer engagement
Luca Pronzati, Chief Business Innovation Officer,  MSC Cruises

Shorex innovation
Mark Robinson, CCO, Global Ports Holding
TBC, Port of Toulon Bay

15:45 - 16:00
Networking Opportunities
The Shifting Tides: How Digital Disruption will Help Cruise Prevail
16:00 - 17:00
Parallel Session
Goodbye Drinks and Reception on the Showfloor
18:00 - 19:00
Networking Opportunities