Agenda

All times displayed for Europe/Lisbon timezone.

Registration & Welcome Tea and Coffee
08:30 - 09:00
Networking Opportunities
Opening Ceremony
09:00 - 09:20 Port of Lisbon Stand (No. 400)
Welcome Remarks

Official opening and ribbon cutting, followed by exhibition tour

Conference Theatre

Welcome by Seatrade
09:28 - 09:30 Conference Theatre
Welcome Remarks
Maritime and Aviation Group Director
Seatrade UBM EMEA
Keynote Addresses by CLIA and MedCruise
09:30 - 09:50 Conference Theatre
Keynote Address
President
MedCruise
Chairman of CLIA Europe, Chiarman
Carnival UK

09:30-09:40  David Dingle, Chiarman of CLIA Europe, and Chairman, Carnival UK

09:40-09:50  Airam Diaz Pastor, President, MedCruise

Welcome Addresses by Secretary of State for Tourism of Portugal, Mayor of Lisbon, and Minister of Sea of Portugal
09:50 - 10:05 Conference Theatre
Welcome Remarks

09:50-09:55  Speech by Mrs Ana Mendes Godinho, Secretary of State for Tourism, XXI Constitutional Government

09:55-10:00  Speech by Mr Fernando Medina, Mayor of Lisbon

10:00-10:05  Speech by Mrs Ana Paula Vitorino, Minister of Sea, XXI Constitutional Government

State of the Industry
10:10 - 11:00 Conference Theatre
Session
President
MedCruise
Chairman of CLIA Europe, Chiarman
Carnival UK
News Presenter & Anchor
BBC World News
VP EMEA and MD of RCL Cruises Ltd.
Royal Caribbean International
CEO
MSC Cruises
President
Costa Crociere
President & CEO
Pullmantur Group

Sponsored by:

Welcome remark by Jose Antonio González Pérez, Promotion Manager of Almeria Tourist Board. Costa de Almeria

Session Moderator: Lucy Hockings, News Presenter & Anchor, BBC World News

Break
11:00 - 11:10
Networking Opportunities
Meeting Future Demand in the Med and its Adjoining Seas
11:10 - 12:35 Conference Theatre
Session
Vice President – Cruise Operations
Galataport – Istanbul
CEO
Mystic Invest
General Manager
Lisbon Cruise Port
Chief Executive
Gibraltar Tourist Board
Global Product & Operations Director
Intercruises Shoreside & Port Services
Director Itinerary Planning, Charter Flights and Full Charter
Pullmantur Cruceros
Member of the Board
Porto of Lisbon Authority
Head of Global Port Development & Shore Activities
MSC Cruises

The global cruise market expects to see more than 27 million cruisers in 2018, representing a yearly growth of 5.4% - proof of the increasing popularity of cruise travel. As the world’s second most popular cruise destination, how is the Med and its adjoining seas leveraging growth, managing challenges and preparing for future demand? The session will start with case studies of operational excellence in the region, followed by a discussion on how stakeholders are tackling the challenges through collaboration.

Session Moderator: Nicky Guerrero, Chief Executive, Gibraltar Tourist Board

11:10-11:20
Case-Study: How Lisbon plans to double its cruise traffic in 10 years
Following the completion of the new cruise terminal at Lisbon Cruise Port, the presenters will demonstrate what Lisbon has to offer, and give an overview on how the port and the city support the cruise industry, and what is their strategic vision for Mediterranean cruising in the coming decade. 

Ricardo Ferreira, GM, Lisbon Cruise Port
Ricardo Medeiros, Member of the Board, Port of Lisbon

11:20-11:30
Case-Study: How to elevate shoreside experience for the future
Ramon Hurtado, Global Product & Operations Director, Intercruises

11:30-11:40
Case-Study: Sourcing the in-out bound travel market and the role that fly cruise plays in the Med
Javier Marín, Director Itinerary Planning, Charter Flights and Full Charter, Pullmantur Cruceros

11:40-12:35
Panel Discussion
Ramon Hurtado, Global Product & Operations Director, IntercruisesLisbon Cruise Terminal
Ricardo Ferreira, GM, Lisbon Cruise Port
Javier Marín, Director Itinerary Planning, Charter Flights and Full Charter, Pullmantur Cruceros
Figen Ayan, Vice President – Cruise Operations, Galataport – Istanbul
Mário Ferreira, CEO, Mystic Invest
Gianluca Suprani, Head of Global Port Development & Shore Activities, MSC Cruises

Lunch
12:35 - 14:30
Networking Opportunities
How the Cruise Industry Deals With Air Emission Challenges
14:30 - 15:30 Conference Theatre
Parallel Session
Secretary General
MedCruise
Executive Vice President, Maritime Policy and Government Affairs
MSC Group
Head of Unit Blue Economy
European Commission
Marketing Manager of Port Network Authority of the Sardinian Sea, Director - Sustainability and Environmental Issues
MedCruise
Director, Environmental Programs
Royal Caribbean Cruises Ltd.
SVP Maritime Affairs
Carnival Corporation & plc

This session will focus on how cruise ship operators are managing air pollution, how far cruising has come and where to next for creating a sustainable environment.   

Session Moderator: Jordi Caballé Valls, Secretary General, MedCruise

Hidden Gems Uncovered: Opportunities in New Destinations
15:35 - 16:35 Conference Theatre
Parallel Session
Itinerary Planning Director
Costa Crociere s.p.a.
Managing Director for Publishing and Content
Seatrade UBM
Manager of Marine Operations, Ports & Itinerary Planning
Disney Cruise Line
VP Destinations & Revenue Management
SeaDream Yacht Club
VP Itinerary Planning & Destination Development
Virgin Voyages
Cruise Coordinator
Cruise Narvik
Cruise & Business Development Area Manager
Fundación Port Castelló
Secretary General for Tourism Policy and Development
Ministry of Tourism, Greece

Sponsored by:

Overcrowding has been an issue that the industry is looking to overcome, and to discover new destinations is among the top priorities for itinerary planning executives. 

Session Moderator: Mary Bond, Editor, Seatrade Cruise News

Welcome remark by George Tziallas, Secretary General for Tourism Policy and Development, Ministry of Tourism in Greece

15:35-15:55 
Case-Studies: How a new to cruise port arrived on the cruise map
Susana Soria, Cruise & Business Development Area Manager, Fundación Port Castelló
Grethe Parker, Cruise Coordinator, Cruise Narvik

15:55-16:40
Top tips on things to be considered when delivering new cruise destinations
A panel of itinerary planning executives to discuss and share what factors they would consider when calling at a new port/destination.

Emilio Freeman, VP Destinations & Revenue Management, SeaDream Yacht Club
Federico Bartoli, Director Itinerary Planning, Costa Crociere s.p.a.
Craig Milan, VP Itinerary Planning & Destination Development, Virgin Voyages
Paul Britton, Manager of Marine Operations, Ports & Itinerary Planning, Disney Cruise Line

Evening Networking
18:30 - 21:30
Networking Opportunities
How New-Build Luxury Yachts are Impacting the Upscale Market in the Med
09:00 - 09:30 Conference Theatre
Session
News Presenter & Anchor
BBC World News
Head of Marketing, Commercial, Communication
Riviera Ports
CEO
The Ritz-Carlton Yacht Collection
International Sales Director
Ponant Yacht Cruises & Expeditions

There are a number of newbuilds and newcomers set to sail in the near future. And we are curious to see what impact they will bring to the luxury cruise market including how they are shaping their products to stand out in the Med.

Session Moderator: Lucy Hockings, News Presenter & Anchor, BBC World News

Making Cruising Welcome: How to Find the Balance between the Economic Impact from Cruise Tourism and Sustainability in Port-Cities and Destinations
09:30 - 11:00 Conference Theatre
Session
BoD Member and Vice President
MedCruise
CEO
Bermello Ajamil & Partners Europe
VP Port Development
MSC Cruises
President
Balearic Islands Port Authority
Vice President - GPDD
Carnival Corporation & plc
Deputy Mayor
City of Dubrovnik

The Med is not the only region facing the challenges of overcrowding and sustainability as the industry grows year on year. It is therefore a top priority to have clarity on the issues that generate public concerns and shape the perceptions, as well as the positives the industry brings to every destination. This session features a three-way conversation among cruise lines, ports and destinations, and local parties for generating an open dialogue on how we establish destination sustainability for locals and visitors, create and deliver the right cruise messaging and build a stronger community.

Moderated by Luis De Carvalho, CEO, Bermello Ajamil & Partners Europe

Break
11:00 - 11:30
Networking Opportunities
The Growing Trend for the Expedition Cruise Experience
11:30 - 12:30 Conference Theatre
Session
General Manager / Cruise & Ferry segment
Wärtsilä
Travel Director (Europe & Africa)
National Geographic
Director
Leadship
International Sales Director
Ponant Yacht Cruises & Expeditions

This session will focus specifically on the expedition cruise sector, looking into the growing appetite for expedition experience and the market, the technical requirements for expedition vessels as well as operational challenges. 

Session Moderator: Stephen Winter, International Sales Director, Ponant Yacht Cruises & Expeditions

Lunch
12:30 - 14:30
Networking Opportunities
Innovation Arena: How the Industry is Turning to New Technologies and Innovations to Enhance the Guest Experience both Afloat and Ashore
14:30 - 16:00 Conference Theatre
Parallel Session
Head of Cruise Business Development
Ports of Toulon Bay
General Manager
North Adventure
Chief Commercial Officer
Global Ports Holding PLC
Partner, Senior Interior Designer and Project Director
Tillberg Design of Sweden

It is essential for businesses to keep innovating, not only to catch the pace of technical advancement, but also to allow the cruise market to amplify the experience offering to guests. Innovation Arena will dive into three specific areas: ship design, on-board tech and shorex.

Session Moderator: Mark Robinson, CCO, Global Ports Holding PLC

14:30-15:00
Ship Interior Design Innovation - What Leads to Big Ideas
Helena Sawelin, Partner, Senior Interior Designer and Project Director, Tillberg Design of Sweden

15:00-15:30
On-Board Technologies for Innovating Customer Engagement
Luca Pronzati, Chief Business Innovation Officer,  MSC Cruises

15:30-16:00
Innovative Shorex – from Ideas to Operations
Delphine Buedin, Head of Cruise Business Development, Ports of Toulon Bay
Henriette Bismo Eilertsen, GM, North Adventure 

Break
16:00 - 16:15
Networking Opportunities
Vision 2030
16:15 - 17:00 Conference Theatre
Parallel Session
President
Costa Crociere
Secretary General for Tourism Policy and Development
Ministry of Tourism, Greece
Maritime and Aviation Group Director
Seatrade UBM EMEA
COO
Global Ports Holding

This fireside chat will feature high level industry executives to review what has been discussed during these two days, and we invite them to share their visions on cruising in 2030: where will we be 12 years from now? What will be trending on ships, in ports and in terminals? How would shorex offerings evolve?

Moderated by: Andrew Williams, Maritime and Aviation Group Director, Seatrade UBM EMEA

Goodbye Drinks and Reception on the Showfloor
18:00 - 19:00
Networking Opportunities