As senior vice president of Asia Pacific Commercial & Operations , Stuart Allison leads revenue and operations oversight for the Australia and New Zealand business, and revenue management for China. Stuart’s other responsibilities include Carnival Corporation's Japan, Taiwan, Korea, China, Hong Kong, and Singapore business. With the company for almost 20 years, Mr Allison was pre viously Vice President of Princess Cruises’ successful Australia and New Zealand businesses and has led teams across Revenue Management and Market Planning within Carnival Corporation’s commercial operations in roles in Australia and previously the UK. Since joining the Australian cruise industry, Stuart has influenced the growth of the local market from 100k guests cruising per year to over one million guests annually, through designing itineraries and creating demand for a number of ships deployed specifi cally for this region. This year, Stuart will join the ranks as a ‘lifer’ marking 20 years employment at Carnival Corporation. With an interest of cruising from a young age, Stuart joined the industry immediately after graduating from University. Stuart holds a Masters Degree in Marketing and a Bachelor of Arts in International Business from the University of Westminster.
Jeff Bent is the managing director at Worldwide Cruise Terminals, a joint venture company managing and operating Hong Kong's Kai Tak Cruise Terminal. He is also director for rail and cruise projects at Worldwide Flight Services, a leading airport ground handler and world's largest independent air cargo handler. Jeff is a chartered fellow of CILT, member of the Council of China Cruise Development Experts and participates in the China Ports and Harbors Association Cruise Subcommittee. He is an external member of the academic committee for the HKU SPACE and Plymouth University BSc in Cruise Management top-up degree program. Jeff speaks Cantonese and Mandarin and has lived in Asia over 25 years, primarily in Hong Kong.
C&G认证国际培训师 C&G Introductory Award in Training Skills
PER BJORNSEN joined V.Ships Leisure in 1997 and is responsible for V.Group’s operation and services to the maritime leisure sector.
He has previously worked as a shipbroker with emphasis on the passenger ship market in Norway, Sweden and France.
He was educated and the Norwegian Naval Academy, Oslo Business School, the Scandinavian Institute of Maritime Law at the University of Oslo and INSEAD.
V.Group is today the world’s leading maritime support service group and V.Ships manages a fleet of more than 1000 vessels under management. It is also a leading provider of third party ship management services to the cruise, ferry & yacht industries and is today providing services to more than 100 passenger vessels.
Over a forty-year career Ted Blamey has been a cruise industry pioneer and leader.
He served as head of a major global cruise line, Sitmar Cruises International (Los Angeles and Monaco), having joined Sitmar as Managing Director Australasia (Sydney) from McKinsey and Company at age 33.
Through the 1980s, under Ted Blamey’s leadership, Sitmar redefined cruising in the South Pacific and South-East Asia to become Australasia’s dominant cruise line within 6 years. Their innovations in product, itineraries, distribution, pricing and marketing continue to underpin the Asia/Pacific cruise industry. The island destinations they established are core to all Pacific itineraries.
Promoted to President/CEO Sitmar International, while overseeing its dramatic expansion, Ted initiated the first major cruise industry consolidation, merging Sitmar and P&O/Princess worldwide through outright sale of Sitmar’s companies. This set the tone for the global industry’s next decade.
Ted was subsequently CEO of Australia’s largest retail travel group and inaugural Chairman of Sydney Ports.
Ted helped create Silversea Cruises in the 1990s. He founded CHART Management Consultants in 1997 to help companies and authorities capitalise on the growth of the global cruise industry. More recently CHART led the cruise tourism strategies for the Philippines, South Pacific Tourism and Papua New Guinea and conducted a market/operational appraisal for a new cruise port in China. CHART developed the seminal 2013 White Paper on the Asia cruise industry and CLIA Asia Cruise Trends projects of 2014, ’16, ‘17 and ‘18.
Ted is a frequent speaker and moderator at global cruise industry events. He leads courses for executives on the cruise industry, especially in China.
He earned an Honours degree in Applied Science from University of Melbourne and a Master of Business Administration from Harvard.
Ted was the 2017 honoree to the CLIA Australia Hall of Fame and is a Visiting Fellow of the Seatrade Academy. CHART is an Executive Partner of CLIA and a member of the Australia Cruise Association. Ted is affiliated with the Council of China Cruise Development Experts and the Association of International Cruise Research Institutions.
Mary Bond is managing director of publishing and content at Seatrade, overseeing the company’s cruise and maritime print and online portfolio as well as playing a leading role in shaping live content at Seatrade’s global cruise events.The editor of Seatrade Cruise News and Seatrade Cruise Review quarterly, the official magazine at Seatrade Cruise events worldwide, since both titles were launched, respectively in 1997 and 2000.
She has worked in the shipping industry for 37 years, first for Lloyd’s Register of Shipping before joining Seatrade’s editorial team in 1985.
She covers global cruise stories, as well as editing and overseeing Seatrade’s extensive team of cruise expert writers and moderates at industry events. She is also on the steering committee of CruiseBritian. Mary had edited MedCruise News and MedCruise Yearbook since mid-2000.
- Future Views: Cruise in Asia 2030
- State of the Regional Cruise Industry
- China’s next Golden Decade in Cruising: How to Balance Growth and Sustainability
- Spotlight Interview: How to Deliver Right Products to the Right People – A Story of Cruise Education and Brand Marketing
- Establishing a Customer-Centric Cruise Culture Across Asia
Widely regarded as a visionary businesswoman, Sarina Bratton has drawn on her passion for discovery to redefine the concept of small ship luxury cruising.
Building on her reputation, knowledge and expertise, in November 2013 the luxury yacht and expedition French cruise line, PONANT flagged its serious intent to expand into the Asia Pacific region when it announced the appointment of Mrs Bratton as Chairman Asia Pacific and Special Advisor to the company’s Marseilles-headquartered executive board.
Considered Australia's "First Lady" of cruising, Mrs Bratton, who was awarded an Order of Australia (AM) for her significant service to tourism, particularly the cruise ship industry, and to business generally, in the 2014 Australia Day Honours, pioneered luxury expedition cruising in the Asia Pacific region when she founded market-leading five-star Orion Expedition Cruises in 2004. Mrs Bratton served as Managing Director of the company until early 2013 when she sold her remaining shares in the company.
The high point of a career that has taken her from nationally ranked sportswoman in three fields to the first female founder of a shipping line was her achievement in creating Australasia’s only world-class, five-star expedition cruise line rated as a world leader in sustainability and environmental conscience.
In her new Sydney-based role, Mrs Bratton spearheads PONANT’s international development, with a specific focus on the Asia Pacific region, as both key destinations and source markets.
Future plans for the company include the building of six 184 guest luxury expedition ships, plus a pioneering luxury Icebreaker to complement the existing fleet of new, sister ships L'Austral, Le Boreal, Le Soleal, Le Lyrial and the spectacular sailing ship Le Ponant.
Orion was Mrs Bratton’s second start-up in the cruise industry. She founded her first, Norwegian Capricorn Line, in 1997, in a joint venture between Australian interests and Miami-based Norwegian Cruise Line. The company was acquired by Star Cruises in 2000.
Mrs Bratton’s cruise experience also includes 14 years with Cunard Line, ultimately as Vice President and General Manager Asia Pacific. She was responsible for growing the business from a small-revenue sales agency to a significant operation.
Mrs Bratton felt restricted by the large ship cruise sector and realised that she needed a specific type of small, self-sufficient expedition vessel that could cruise to pristine, remote areas where the large ships could not go. Her vision continues in her new role with PONANT: to open more remarkable cruise opportunities and source markets to firmly establish PONANT as the World Leader of Luxury Expeditions.
Mrs Bratton’s business acumen has led to several senior board directorships within Australian state and federal governments. These include the State Transit Authority (NSW), Australian Maritime Safety Authority (deputy chair), Sydney Paralympic Organizing Committee (Prime Minister’s nominee) and the Australian Trade Commission. She has also served as a non-executive director of Australia’s premium eco-accommodation provider, Voyages Hotels and Resorts; was the Founding Chair of the International Cruise Council Australia (now CLIA Australasia - Cruise Lines International Association) and Non-executive Chairman of Anthology, a private equity backed walking tour operator. Mrs Bratton currently sits on the board of Diving Australia, the national sporting organisation charged with finding the next Olympic medallists in diving, and is Deputy Chairman of CLIA Australasia.
In 2008, Mrs Bratton was the recipient of the E&Y NSW Entrepreneur of the Year award in the Services category. In 2006, she was honoured with the Veuve Clicquot Business Woman of the Year Award for her entrepreneurship and vision. Also in 2006 she was recognised in the inaugural Australian Travel Innovators Award for “enhancing the way Australians, and the world, travel”. She was awarded the Commonwealth Government’s Centenary Medal in 2003 for her business leadership contributions and in 2000 was entered into the Business Woman’s Hall of Fame.
Sydney-born Mrs Bratton switched her focus to tourism after an injury ended her promising sports career. At the age of seventeen, she held national sporting titles in gymnastics, diving and trampoline. She lives on Sydney’s northern beaches with her husband Ray and daughter Bianca.
The Chief Executive of TIRUN, Mrs. Ratna Chadha has been at the helm of introducing various global travel products and pioneered the concept of cruise vacations in India over the past two decades. As an entrepreneur and established industry veteran, Mrs. Chadha has harnessed her innate business growth abilities to change the way India vacations. She is the Member of CII committee for Cruise Tourism.
Mrs. Chadha has over 39 years of experience within the travel industry, having worked with various leading travel brands during her career. An honours graduate from India’s premiere educational institute, Lady Shri Ram College, Mrs. Chadha initiated her career with ITC’s Welcomgroup Hotels division in 1977, and, subsequently spent over a decade in various roles within the organisation.
In 1991, Mrs. Chadha along with her husband, Mr. Gautam Chadha, established the franchise of Discover the World Marketing (DTWM) in India, representing global travel brands in the country including Hertz, US Airways, Embassy Suites, Hampton Inn Hotels, Universal Studios and subsequently Royal Caribbean Cruises Ltd. in 1993. In her initial capacity as Director of Sales and Marketing, Mrs. Chadha spearheaded the strategic development of all brands and drove all sales channels, leading to year-on-year growth and industry ‘benchmarks’ of service quality across products. By 2001, DTWM-India was rechristened as TIRUN Travel Marketing, focusing exclusively on cruise vacations promoting the three cruise brands within the umbrella of Royal Caribbean Cruises Ltd. – Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. In 2012, Mrs Chadha assumed the role of Chief Executive of TIRUN Travel Marketing.
In 2017, TIRUN Travel Marketing celebrated 25 years of its partnership with Royal Caribbean Cruises Ltd. in India. Headquartered in New Delhi, TIRUN has a pan India presence.
Born on 24th July 1962, Mr. Chen is a senior engineer, serves as the deputy chief engineer of CCS and the director of Shanghai Rules & Research Institute. He has been engaged on scientific research, rules development, plan approval, engineering calculation, technology management, etc. for more than 30 years. He organized to develop the global initiative Rules for Intelligent Ships to lead development of intelligent ship, organized to develop the Rules for Cruise Ships, which established the technical standards of design and construction for luxury cruise ships in China, organized to develop the Guidelines for autonomous cargo ships, which will lead and promote the development of autonomous cargo carriers.
An experienced global maritime leader in the areas of policy, government, and related law, Bud Darr is EVP, Maritime Policy and Government Affairs of MSC Group.
Having served in the US Navy, US Merchant Marine, and US Coast Guard, as well as being an accomplished ocean yacht racer, Bud’s longstanding connection with the sea and ships that sail upon it is both personal and professional.
In 2010, he retired from his government career to join the Cruise Lines International Association (CLIA), whereas its Global Senior Vice President of Technical and Regulatory Affairs, he led the cruise industry’s efforts in a broad range of maritime subject areas, including countless international treaty negotiations, sector-wide policy development, and engagement with government bodies around the world.
Today, Bud is engaged across MSC’s divisions in applying his skills toward establishing and developing a central Government Affairs function, based at the Group’s headquarters in Geneva.
Originally from the UK, Karen is the Director of Cruise Development for Akorn Southeast Asia & China. With over 15 years’ experience in the cruise industry, Karen started her career as a Shore Excursion Executive in the UK, following with positions on board a collection of different vessels and has now been with Akorn for the past 5 ½ years.
Currently based in Bangkok, Karen joined Akorn in Delhi, India in 2013 where she successfully enhanced operations and increased revenue while also opening the business in neighboring Sri Lanka. Her success was rewarded with further expansion of operations into Southeast Asia, and in 2015 Karen relocated to the Thai capital and added Myanmar, Cambodia, Thailand to her portfolio, with Hong Kong and China following in 2017.
With her diverse experience in a variety of roles and a keen service mind, Karen relishes the hands-on approach of the job, equally at home on the quayside or out creating new, exciting programs. A true people-person, she takes pride in business relationship development while her passion and creativity for enhancing guest experiences in Asia was recognized with the 2013 Seatrade Innovative Shore Excursion of the Year award.
Ms. Norma de la Fuente is Head of Marketing & Business Development of SATS-Creuers Cruise Services (SCCS), Terminal operator for the Marina Bay Cruise Centre Singapore (MBCCS). She is driving the promotion of MBCCS and Singapore as a destination to cruise lines and has helped to develop the cruise business in the SEA region by engaging stakeholders and government agencies since 2012. She is also in charge of events, other ancillary revenue initiatives, as well as public communications for MBCCS.
Ms. de la Fuente has more than 25 years as director in Marketing, Communications and Public/Corporate Affairs. Prior to her current appointment, she was Director at the Port of Barcelona, the leading cruise port in the Mediterranean.
Ms. de la Fuente graduated in the University of Barcelona (BA in Journalism) and holds a Master in Business Administration (MBA) from Esade and Georgetown University.
Adnan Ezzarhouni has contributed to the development of GTT since 2001 and currently serves as General Manager of GTT China.
Before assuming this position, he occupied various posts in GTT, including Designer, Project Engineer, Project Leader and Business Development Manager, in the Technical, Innovation and Commercial Divisions.
He spent 4 years as Project Leader in charge of the development of the new generation of Membrane Full Containment System for onshore tanks, and was published as Author or Co-Author of ensuing patents.
In 2014, Adnan also led the new Ethane shipping market with the development of the world’s first VLECs (Very Large Ethane Carrier) that began operation in 2017.
Adnan holds a Mechanical Engineering degree and a Master’s Degree in International Operation Management. He is also graduated with an Executive MBA at French Business School “HEC”. Adnan is also a Principal member of world leading LNG facility standard “NFPA 59a”.
Mitchell has around 20 years Marketing expertise, and she had worked for a few famous multinational companies and successfully developed a few well-known brands. She helped all these companies to drive business growth by effective integrated marketing campaigns. Mitchell joined Royal Caribbean International in 2016. In past 2 years, she not only established a high performance marketing team, but also led the product upgrade projects and developed the innovative marketing and media campaigns by deeply understanding Chinese consumer insights and needs. As results, Royal Caribbean has significantly growth on brand awareness, brand preference and positive word-of-month, and also received a few important awards for the innovative marketing campaigns. Moreover, Mitchell and her marketing team also translates Chinese consumer insights and needs into the new product development of “Spectrum of the Seas” that is the first Quantum Ultra Class ship, in order to provide Chinese consumer a ultimate cruising and holiday experience.
You might say Chiara Giorgi was born to be Seatrade Cruise Global’s Brand Director. With an ocean yachtsman for a grandfather, a shipping line navigator for a great uncle, and parents who met working on a cruise line, Chiara’s own acumen in the industry has been honed by a lifetime of first-hand experience. After cutting her teeth in sales, marketing and event operations across diverse industries, Chiara served as the International Hostess aboard Silversea Cruises prior to joining UBM in 2011. Since then, she’s travelled from London to Los Angeles to New York making a significant impact evolving the company’s approach to the strategic direction, operations and conference programs across flagship shows, culminating in her current role as Seatrade Cruise Global’s Brand Director. From a family of sailors to the strategic leader of the global cruise industry’s largest B2B tradeshow and conference, Chiara’s passion for the maritime profession drives her success…because she always feels at home on the sea.
Started in Royal Caribbean fleet in 2012 and worked onboard as Electrical Engineer. In 2015, Ian Gu moved to Royal Caribbean China office, working as technical superintendent and later marine operation manager, in charge of daily marine technical operation and support the fleet in Asia Pacific.
Investigate the appropriate Dry docks in China for the fleet from the very beginning and eventually made the preparation for 2 Dry Docks of Ovation of the Seas in COSCO Zhoushan shipyard.
Torstein Hagen is the Founder and Chairman of Viking Cruises, which includes river and ocean cruise product lines. A Norway native, Hagen founded Viking Cruises in 1997 with the purchase of four ships in Russia. Under the Viking River Cruises brand, the company expanded into the American market in 2000 and also purchased Europe’s KD River Cruises in order to grow its fleet, leverage 40 years of river cruising experience and acquire rights to prime docking locations in key European cities. Through rapid expansion, the company has grown to be the world’s leading river cruise line, with double-digit growth in recent years.
Hagen announced Viking’s entry into ocean cruising in 2013, and in 2015 Viking introduced its first ocean ship with the christening of the 930-guest all-veranda Viking Star. The second ocean ship, Viking Sea, launched in 2016, with Viking Sky and Viking Sun debuting in 2017, which was joined by sister ships Viking Orion in 2018. The fleet welcomes Viking Jupiter in 2019. Four more yet-to-be-named ships are scheduled to launch by 2023.
As Chairman, Hagen oversees the organization from the company’s U.S. headquarters and operational headquarters in Basel, Switzerland. He has extensive experience in the shipping and cruise industries. He held the CEO position at Royal Viking Line, the industry-leading cruise line of its time from 1980-1984 and CEO of Bergen Steamship Company (BDS) in 1976. Hagen also served as a member of the board of directors for Holland America Line and Kloster Cruise Ltd and a partner of the management consulting firm McKinsey & Company in Europe. He holds a degree in physics from the Norwegian Institute of Technology and a Master of Business Administration from Harvard University.
John Hemgard is Global Marine Director at UTC Building Solutions Group of United Technologies. Mr. Hemgard was graduated in 1982 as naval architect and marine engineer from the Swedish technical college in Helsinki, Finland and has over 36 years’ versatile experience from the international maritime industry, with various executive positions at recognized companies and with special focus on technology solutions for cruise ships. In 2013 Mr. Hemgard joined United Technologies Corporation and was given responsibility for Marioff’s Marine business unit and in March 2017 he was appointed in his current role as the global marine director, with responsibility to develop the Marine businesses of UTC, which includes technologies related to Air Conditioning, Energy Saving, Fire Safety and Security as well as Elevators. Simultaneously Mr. Hemgard is actively working within the maritime community with membership in the Finnish Maritime Industries association, Sea Europe as well as CLIA with focus on maritime sustainability, safety and security.
Bert Hernandez has been appointed as Senior Vice President and Chief Operating Officer for Royal Caribbean International, China.
Bert joined Royal Caribbean Cruises Ltd in 2004 and has held a number of senior positions across several business units including Revenue Management, Corporate Strategy, Financial Planning and Itinerary Planning. Most recently Bert served as Chief Operating Officer of Azamara Club Cruises where he oversaw all commercial and operational aspects of the brand.
In his new role Bert will oversee sales, marketing, deployment and revenue and bring his broad range of skills and experiences to help Dr. Liu and the China team develop and implement a strategy that will solidify Royal's position as the top cruise brand in China and help drive our future growth in the region.
Bert holds an International Master of Business Administration degree from the Moore School of Business at the University of South Carolina and a Bachelor’s degree in Philosophy from Davidson College.
Mr. Simon Ho is Vice President, Chairman and Group President Office, at Genting Hong Kong. He joined the company in 2016 as Vice President, Guest Commerce & Experience where he was a member of the Dream Cruises founding team. He was responsible for establishing the retail, spa & wellness, tours & excursions, onboard marketing, and pricing & analytics competencies and teams. Prior to Genting, Mr. Ho held various strategy and operational roles at Carnival Corporation and Norwegian Cruise Line Holdings.
Mr. Ho graduated cum laude with a B.S. in Industrial Engineering degree from the University of Miami. He also holds two Master degrees – M.S. in Industrial & Systems Engineering degree from the University of Florida and a MBA from Northwestern University, Kellogg School of Business.
Dr Wang Hong, Party Secretary General of Shanghai Municipal People’s Government, Baoshan District; Director-General, Shanghai International Cruise Business Institute; Professor, Shanghai University of Engineering Science, Management Faculty. Dr Wang is under the State’s Council special grant scheme, candidate of Chinese national Talent Project. In her long career of teaching and research, Dr Wang has chaired numerous national level social science foundations. More than 40 pieces of her research work have been published and awarded at national and provincial level.
Dr Wang was appointed as CPC Party Secretary General after being Mayor of Shanghai Municipal People’s Government Baoshan District. During her services in Baoshan, she advocated significant industry transformation for Baoshan district. Baoshan has gained the status of National Cruise Experimental Zone, National Tourism Standardization Model Zone, China Internet Innovation Zone, Shanghai International Cruise Industry Development Reformation Zone.
Ms. Helen Huang was appointed President, Greater China of MSC Cruises in August 2016. She is responsible for the strategy development, business expansion and overall management across the Greater China region.
With over twenty years’ experience in the industry, Ms. Huang has a profound understanding of the business and extensive experience in senior executive leadership. Before joining MSC Cruises, she was most recently Vice President Corporate Communications, Costa Asia and General Manager, Costa China, from July 2013 to December 2015.
Ms. Huang’s name was firstly connected with MSC Cruises from December 2009 to July 2013 as General Manager of Mediterranean Cruise Travel Agency (Shanghai) Co., Ltd, the Joint Venture between MSC Cruises and Shanghai International Port (Group) Co., Ltd. Prior to that, she gained fifteen years’ working experience at executive levels for both the head office of Shanghai International Port (Group) Co., Ltd. and its subsidiaries.
Ms. Huang holds an MBA in Logistics and International Marketing from Fudan University in Shanghai and a Bachelor degree in English Language and Literature from the Shanghai International Studies University.
Chris is currently responsible for Lloyd’s Register’s Marine & Offshore Business Development activities in Greater China. He has been based in Shanghai for the past four years, prior to which he held both Business and Technical positions within Lloyd’s Register Australia. Since graduating as a Naval Architect 20 years ago, Chris has been providing technical support to the Cruise industry across the UK, USA, Australia markets, and more has recently been part of the instrumental in setting up LR’s Shanghai Passenger Ship Support Centre.
Raoul is the Regional General Manager, Passenger Ships & Ferry Services, North Asia Zone for Bureau Veritas. Raoul joined Bureau Veritas in August 2018 and has now settled into his role based in Shanghai. Within this role, Raoul is supporting both Shipyards and Ship Owners in areas related to classification and non-classification activities.
Previous to Bureau Veritas, Raoul was a Principal Consultant at PFJ Maritime which he founded with several other industry colleagues. Raoul’s main focus area in PFJ was the Asian cruise and ferry market.
From 1997 to 2011 Raoul worked in various roles for Carnival Corporation in Miami, London, Southampton and more recently Genoa where he was Project Director for three ultra-luxury cruise vessels for Seabourn Cruise Line.
Raoul has over 30 years’ experience in the maritime industry serving onboard a variety of merchant and cruise vessels and shoreside in IT, fleet operations, design and strategic development.
Raoul received his MBA from Brunel University. He is a Chartered Fellow of the Chartered Management Institute and a Fellow of the Royal Institution of Naval Architects.
Joel Katz has 25 years of international experience in the cruise and hotel industries. In his role as Managing Director of Cruise Lines International Association (CLIA) Australasia & Asia, Katz heads a Sydney-based team that is responsible for the promotion and development of the cruise industry in the region through trade relations, industry training, and advocacy activities on behalf of the Cruise Line Members.
Peter Kollar is a strong voice on behalf of the cruise industry, designing educational programs on behalf of CLIA - the official body of the cruise industry. Peter also speaks to audiences around the world on stage, radio, podcasts, and in print, as his scope of cruise information spans his 20+ years from onboard roles of servicing guests, training crew, to facilitating and managing the logistical complexity of cruise shore excursions in over 100 countries.
Now, as an advocate and educator for the industry, Peter's keynote appearances and workshops concentrate on industry innovation and cruise advocacy/regulations, while his networks, experience, and knowledge are important in his current focus of expanding education to the Chinese, Indian, and South-East Asian new to cruise markets.
Peter was the chief designer of the Vocational Cert III SITTTSL016 Elective as well as the CLIA Learning Academy, and represents the cruise sector on various Australian advisory panels for Travel & Tourism.
Yoshi Koyanagi joined Fukuoka City Government in 1996. His major responsibilities in the past include promotion of local economy by expanding trade and supporting overseas business of local companies. In 2008, he relocated to Shanghai as Representative of Fukuoka City and Fukuoka Foreign Trade Association office in Shanghai, inviting cruise ships to call at Hakata Port and growing popularity of Fukuoka City in cooperation with cruise lines. Since 2015, he has been in charge of developing cruise-related environment as Director of Cruise Promotion Section. He aims at making Hakata a cruise hub in Japan. He graduated from School of Economics, Hiroshima University.
Bruce Krumrine is the Vice-President of Shore Excursions for the world’s two most famous premium cruise lines, Princess Cruises and Holland America Line, the world’s most famous ultra-luxury cruise line, Seabourn, and Australia’s most popular cruise line, P&O Australia.
His responsibilities include over 10,000 unique shore excursions operated on 44 cruise ships sailing across the globe. This worldwide scope covers over 600 ports, over 135 countries and all seven continents.
Bruce is also responsible for Shore Operations for the Holland America Group in Asia. This includes operational oversight for the deployment of Princess ships in both China and Japan dedicated to serving these growing national markets.
Bruce is a 39 year cruise industry veteran. During his career he has held a number of positions, both onboard and ashore, in the Hotel, Marine, Shore Operations and Shore Excursion departments.
He has a bachelor’s degree in history from Stonehill College, an MBA from Pepperdine University, and a Total Quality Management degree from UCLA. Bruce is an active participant in worldwide cruise tourism associations and conferences.
Madeline Leong has over 28 years’ experience practising law on an international basis. Her practice focuses on asset finance, project finance, leasing structures, ECA financings, structured finance, debt restructuring and work-outs. She has acted for most of the transportation, logistics and shipping companies/operators, leading banks, leasing companies, other financial institutions and major sponsors, contractors.
Madeline has particular experience in the cruise sector in Asia Pacific and Europe – her most recent involvement in this sector saw her advising ICBC Financial Leasing on a sale and lease back transaction with Monaco-based Silversea group (one of the leaders in luxury cruising).
Recognised by Asia Pacific Legal 500 as possessing “mastery of the subject” of asset finance, a “star” who is “responsive, precise and knowledgeable” in banking and finance and an “intelligent, practical advisor” in the area of debt restructuring and insolvency.
Ms. Christine Li Feng Xia is Senior Vice President and Head of Marketing & Communication for Genting Cruise Lines. In her current role, Ms Li is responsible for the development of brand awareness and positioning strategies to build equity in the division’s diverse portfolio consisting of acclaimed cruise lines Dream Cruises, Star Cruises and Crystal. Through comprehensive regional and global marketing and publicity campaigns, her focus is to align all department activities with the Company’s strategic direction and translate the Company’s business plans into actionable marketing initiatives.
A member of the first wave of cruise industry pioneers in Asia, Ms. Li joined Genting Hong Kong in 1999 and has accumulated a wealth of knowledge and experience through a variety of positions in Business Development, Sales, Marketing, Corporate Communication, PR and Customer Services for the China and Regional markets, scaling the ranks to her current senior executive role within the company.
Ms. Li graduated from the Shandong University in China and also holds a Master’s Degree in Business Administration from Hong Kong Polytechnic University.
Hongbin Li is Regional Sales Manager in Hurtigruten. He is responsible for Hurtigruten’s key accounts management and sales in the region, especially in China, in collaboration with Hurtigruten’s International Representative partners and the company’s commercial leadership. In China, Mr. Li works closely with Hurtigruten partners across the country to sustain the company’s sales growth in polar water as well as leading the strategic project to support localization the product, onboard service and marketing.
For Hurtigruten, Mr. Li is charged with driving sales and profitability across markets. He’s working with key travel agent partners to grow the Hurtigruten’s business in exploration travel as well as open new channels for growth. He’s tasked with increasing sales by aligning correct strategies and targeting new potential channels for growth, providing the best expedition travel experience to the guests. Mr. Li ensures that travel agent partners are successful in selling Hurtigruten.
Mr. Li joined Hurtigruten in 2017 with 4 years professional sales experience focusing on Asia Pacific. He most recently a Senior Sales Manager of Packaging Corporation of America, selling through corporate accounts as well as distribution channels in the region. He started his career as Technical Support Engineer in Dallas Texas. Mr. Li earned his Master Degree in Logistics from University of Texas at Arlington and a Bachelor Degree in Management Science from Shandong Institute of Business and Technology. He currently lives in Hong Kong.
Lin, Sin-Wei is Manager of Passenger Transportation Business Section at Kaohsiung port in Taiwan International Port Corp LTD (TIPC). He has been at Kaohsiung port since 2018 and previously was at Keelung Port (from 2014 to 2018). Lin, Sin-Wei is engaged in the planning of passenger operations and resources integration. He has also been a lecturer of International Cruise Council Taiwan since 2015.
As the Country Sales Manager of Princess Cruises China, Eric Liu has been accountable for fly cruise sales and business development throughout China that are focused on growing the Princess brand throughout the region and supporting the lines’ itineraries in China. In addition, he developed Princess Cruises’ strong relationships with business partners and industry associations in the region. Eric has been with Princess Cruises for nearly 13 years, he has been in the role of ISA of Princess Cruises in China, GM of Northern China previously.As the Country Sales Manager of Princess Cruises China, Eric Liu has been accountable for fly cruise sales and business development throughout China that are focused on growing the Princess brand throughout the region and supporting the lines’ itineraries in China. In addition, he developed Princess Cruises’ strong relationships with business partners and industry associations in the region. Eric has been with Princess Cruises for nearly 13 years, he has been in the role of ISA of Princess Cruises in China, GM of Northern China previously.
Eric Liu holds a bachelor degree majoring in Chinese language from the School of international communication, Beijing International Studies University.
Joined Royal Caribbean Cruises Ltd in 2009, Dr. Liu was tasked to develop the team and business in China from scratch. Under his leadership, Royal Caribbean International burgeoned to become a leading cruise brand in China despite numerous obstacles in this emergent market. Over the last 10 years successive deployment of world’s state of art cruise ships in China, such as Voyager Class and Quantum Class, are seen as major milestones of the regional market development.
Dr. Liu is a business leader well respected by the regional community of travel agencies, business partners and government authorities concerned. His vision, creativity and drive has inspired many in a market place full of uncertainties and challenges. As the Chairman of CLIA North Asia, Dr. Liu is an articulative spokesperson and key opinion leader for the cruise industry in Asia.
Dr. Liu graduated from the Queen Mary College, University of London with a doctoral degree in Economics in 1992. Prior to joining Royal Caribbean International, he worked in London from 1992 to 2004 with a diverse career from senior university lecturer to investment banker, and held executive positions in multinational corporations in China from 2004 to 2009.
Mr. LU Rufu was engaged in shipping industry for more than thirty years. He successively served as employee in COSCO Hongkong. Since 2000, he entered the water passenger transportation industry. He is a senior expert with 18 years of rich experience in itinerary planning,fleet operation, passenger ships management. Since 2016, he is responsible for operations management of cruise home port. Mr Lu is familiar with operations management of cruise home port and has unique experience in ferry-cruise transportation.
Mr. Luo Xiaofeng, a professor-level senior engineer, has served as the Person in Charge of CCS Yichang Branch and General Manager of CCS Singapore Office. Currently he is the director of the CCS Wuhan Rules &Research Institutes. He has been long engaged in waterborne application and risk assessment study of new energy and study on the technical standards for inland waterway and river-sea navigation ship. He has presided over the editing of more than 20 rules or regulations including Rules for Construction of River-sea Navigation Ships of Designated Routes, Guidelines for Surveys of Unmanned Surface Vehicle, Guidelines for Surveys of Power Vessels, Rules for Inland Waterways Green Ships, Rule for construction of inland waterway ships, Rules for Natural Gas Fuelled Ships, Rules for Classification and Construction of Waterborne Liquified Natural Gas Fuelled Bunkering Pontoons, Rules for Liquefied Natural Gas (LNG) bunkering ships, Guidelines for LNG fuel bunkering operation, Rules for the Construction and Equipment of Liquified Natural Gas Floating Storage and Re-gasification Units and etc. The Research and development of the Rules and Key technology for Liquified Natural Gas (LNG) Bunkering Pontoons in the charge of him awarded the second prize of China Institute of Navigation in 2015.
Alvin Materi is the Director of Cruise Asia by Destination Asia. A Canadian national, Alvin has an extensive travel background, including Shore Excursion Manager with Royal Caribbean Cruise Line, Senior Management roles in Vietnam, New Zealand and the United States. Alvin works with key markets to identify new business opportunities, and directs the Cruise Asia global sales and operational departments. With more than 25-years¹ personal involvement in the cruise industry, including many of those operating in the Asia-Pacific region, Alvin heads the product development, port consulting and itinerary planning, and directs the ongoing long term relationships for Cruise Asia by Destination Asia.
Ukko Metsola is Royal Caribbean Cruises Ltd.’s Vice President for government relations in Europe and Asia-Pacific. In this role he is responsible primarily for the development, planning and execution of RCL’s policies and objectives involving legislative and regulatory matters.
Metsola has served RCL with similar responsibilities since 2007, first as an outside consultant to the company. He started in his current position at the beginning of 2016.
Ukko is a Finnish citizen who started his political career as Senior Adviser in the Finnish Parliament and then in the Prime Ministers Office (Helsinki).
He is a graduate from the University of Helsinki and from the Harvard Kennedy School, where he studied with a Fulbright scholarship. He is based in Brussels, Belgium, with his wife and four sons.
In 1999 – 2005 studied Management at Far Eastern State Technical University (now Far Eastern Federal University). Received Master’s degree in the same field.
Valerii Aleksandrovich started his career in December 2004 as a Leading Specialist in Department for Strategic Development at Commercial Port of Vladivostok.
In July 2005 he was promoted to Deputy Director and in January 2008 he held the office of Director for Strategic Development of the Port.
From September 2008 to November 2015 Valerii Aleksandrovich had proceeded in his career path as CEO at Port Contract Ltd., a subsidiary of Commercial Port of Vladivostok providing commercial property management services.
Valerii Aleksandrovich had been consistently recognized with certificates of acknowledgment and bonuses during the time of his employment.
In December 2015 Valerii Aleksandrovich was appointed CEO of Vladivostok Sea Terminal Ltd. The company is an operator of the main cruise port of the Pacific Russia. Valerii and his team are actively working to develop a brand of Vladivostok as a unique destination for Asian cruise market and also to develop cruise industry community of Primorsky territory of Russia and Pacific Russia as well. And 2017 year became a significant for Vladivostok cruise history because of record number of ship calls to the city.
In this position he has attended numerous international travel conventions and forums delivering the speeches, including Pacific Tourist Forum, Seatrade Cruise Asia Pacific, Korea Cruise Travel Mart, China International Cruise Summit, Asia Cruise Forum Jeju.
In 2018 he is also selected as a shortlisted candidate for “Seatrade Cruise News 20 under 40” contest among young professionals from the global cruise industry who are under the age of 40 and who have shown either great initiative, an excepionally hardworking culture and demonstrated strong leadership.
I can only mention the word « fate » when talking about Marine and Offshore field. I used to be a student of Astrakhan State Technical University, Russian Federation in Naval Architect, Institute of Marine Technology (Ship Hull Design). I can proudly said that my youth devoted to study on marine sector. Soon after I graduated from ASTU, I got the first job ever as Offshore Operations Drilling Engineer (oil and gas) in a high profile company in Vietnam – Petro Drilling Vietnam. The 3 years of Management Trainee – Rig Manager Trainee Programme had brought me so much knowledge and skills in marine and technical operations.
One of my motto is « Living is gaining experiences » so I realized it’s time to gain more experiences in this field. I chose Ha Long Bay to be the new destination where I can see so much pottential hidden within. At this place, I became Managing Director of Ha Long International Cruise Port – a part of « big house » Sun Group. Before managing this cruise port, I had worked as Maintenance Manager of Sunworld Halong Complex amusement park for 3 years. It was a great experiences for me under the roof of « Sungroup ». I was in awe with all the project Sun group has brought to our country specifically. Especially, when the project of Cruise Port was born, It really drawn my attention. I, myself, believe that Cruise port management field will bring huge prospect for investment in Asia country. This is where I can prove my ability and vision in my initial interest.
In the near future, we intend to put into operation both domestic and international ports. The simultaneous operation of both ports at the same time will be an opportunity to attract more and more domestic and international visitors to Ha Long Bay, making Ha Long Bay a true destination on the international cruise tourism map.
Mark Robinson was appointed Chief Commercial Officer, effective February 2018. Prior to joining the Company, he held a similar role at PortAventura World Parks & Resorts. He was instrumental in creating the commercial strategy implementation while leading all key corporate development initiatives for international growth. Prior to this, in 2003, he established Intercruises Shoreside & Port Services as a start-up within the TUI Travel & Hotelbeds Group. Over 13 years he created a successful global business , growing from a one-port operation into the world’s number one global shoreside & port services company with a turnover of over €350m euros & EBITDA of 14m euros. Prior to Intercruises he was Senior VP, On-board Revenues & Land Programmes at Festival Cruises in Athens, Greece. He also held early roles with First Choice and Thomson Holidays.
Mr. Robinson holds a degree in International Travel & Tourism from the University of Manchester, UK, he has attended various and management & leadership course at INSEAD Paris Fontainebleau and other reputable business schools.
Carla started her professional career in Port of Barcelona in 1992 and first involved in the cruise industry in 2003. She holds a bachelor’s degree in Economics and Business Sciences from Pompeu Fabra University, Spain. She successfully completed the Program for Management Development (PMD) at ESADE and attended Value Innovation Program at INSEAD, Paris.
She worked as Secretary General of MedCruise, the Association of the Mediterranean Cruise between 2003 and 2006. She joined Barcelona Port Authority in 2006 as Cruise Manager, where in 2010, she was appointed as Marketing and Cruise Director. She has taken roles in the Board of Directors of Creuers del Port de Barcelona, Cruceros Malaga, and MedCruise. In September 2014 she was named President of MedCruise Association. She was also member of the Passenger Committee Network of European Sea Ports Association (ESPO).
In February 2016, Carla joined Global Ports Holding as Director of Cruise Marketing where she is responsible for leading the marketing activities of GPH cruise ports while giving support to the expansion of the company.
Nowadays, Carla is Honorary President of MedCruise and she was appointed Director of Source Markets in 2017.
With his 30 years of professional experience in direct marketing, advertising and digital marketing, Tansey has played an active role in many of Viking’s milestones and significant marketing activities over the past 10 years. Tansey first began his journey with Viking as a consultant advising Viking on its entry into the UK market, followed by Australia. His work during this period laid solid foundations for Viking’s business expansion. From 2015 to 2016, Tansey took the role as the lead consultant again for Viking China’s market inception and product launch, ensuring Viking China’s successful establishment within just a year. After officially taking office, he will be committed to driving further success for Viking Cruises in China.
As an experienced world traveler, Tansey is well versed in cross-cultural communications and has a profound knowledge of different markets globally, making him a lead contributor in Viking’s efforts to enhance European-Chinese culture exchange. Tansey has already lived and worked in China for 5 years – following professional experience in Australia, Hong Kong, the USA, France and the UK – before his passion and expertise finally landed him at Viking Cruises China in 2018. Coming from a long-established history with Viking and a culturally diverse background, Tansey is the ideal person to deliver the unique “Viking difference” culture to the China market and to connect the essence of European travel with localized experience.
As Managing Director of Viking Cruises China, Tansey is committed to building Viking Cruises into a leading travel brand and industry innovator in China. His duties will see him expand the portfolio of products designed to make Chinese guests at home in Europe and build an effective marketing platform to grow Viking’s customer base.
Prior to joining Viking Cruises China, Tansey has led fully integrated agencies in his capacity as CEO of Havas Australia and then as CEO of Wunderman UK. In addition, he has successfully established digital agencies and demonstrated strong entrepreneurship.
Pierfrancesco Vago is MSC Cruises’ Executive Chairman since 2013. Prior to that, as Chief Executive Officer, he oversaw the Company’s expansion, achieving an industry-unprecedented 800% growth from 2003 to 2013.Mr Vago leads the MSC Cruises’ ongoing strategy and long-term vision from the Company’s headquarters in Geneva, Switzerland. He has spearheaded the launch of the Company’s unprecedented 10-plus year investment plan, supporting the next phase of MSC Cruises’ growth. The plan encompasses 13 new next-generation cruise ships coming into service between 2017 and 2026, reflecting a capital investment of €11.6 billion. This will result in MSC Cruises’ passenger capacity tripling in just ten years.
Mr Vago entered the MSC Group in 2000, piloting a joint venture between the Italian-based ferry company SNAV and the Hoverspeed Sea container Group. In 2001 he rose to the position of Line Manager for the USA, Mexico and Canada within the Group’s container shipping business, MSC Mediterranean Shipping Company.
Mr Vago also oversees all of the MSC Group’s subsidiaries with strategic relevance to the tourism sector.
In January 2014 Mr Vago became Chairman of CLIA Europe, the European branch of the cruise industry’s global association, a position that he held until December 2016. During this time Mr Vago led CLIA Europe to take an increasingly more central role in engaging with all the relevant European and national authorities and legislative bodies across the Continent, with a particular focus on Brussels, and in close cooperation with CLIA Global. As a member of CLIA’s Global Executive Committee, Mr Vago remains closely involved in the cruise association’s work and activities. He is also a member of the European Executive Committee and Board.
Today, MSC Cruises is the world’s largest privately-owned cruise company and the fourth largest overall. It is also the brand market leader in Europe, South America and South Africa, employing over 16,000 staff and with offices in 45 countries.
Mr Vago is married, with two children.
As the Vice President and General Manager of Princess Cruises China, Cherry Wang will continuously be accountable for sales, customer service and marketing in China focused on growing the Princess Cruises and Cunard brand throughout the region and supporting the lines’ itineraries in China. In addition, she will help to further reinforce the strong relationships for the lines with government authorities, industry associations and business partners in the region.
Cherry was previously general manager of Princess Cruises’ ISA group in China, the international sales agent for Princess Cruises and Cunard Line since 2005. Prior to this, she managed sales for several travel agencies and hotels, including Zhejiang International Business Travel Co. Ltd.; Zhejiang Overseas Travel Company; American Bazza Scarf Co. Ltd, Zhejiang office and Shangri-la Hotel Hangzhou.
Cherry holds a Bachelor’s degree in Comprehensive English.
Andrews career started with Black and Decker from where he moved to The Walt Disney Company in his first senior management role. After 10 years with Disney, Andrew headed up Nintendo UK and then Metro Goldwyn Mayer as VP for the UK.
He then moved into events as Managing Director of the UK`s National Boat Shows and joined UBM in January 2014 in preparation for the acquisition of Seatrade, which took place at the end of July 2014 when he became General Manager responsible for strategic development and day to day management of the Seatrade Cruise and Maritime portfolio. In March 2017, UBM`s Aviation group was added to his responsibilities, with brands such as Routes and ASM.
In Sept 2018 following the acquisition of UBM by Informa plc, Andrew became President of Informas Maritime and Cruise Group within its Global Events division.
He originates from Wales and is a devoted follower of his nation’s rugby team.
As General Manager of MICE and Cruise, Kenneth Wong is responsible for developing cruise tourism and positioning Hong Kong as Asia’s cruise hub by strengthening the Hong Kong Tourism Board’s (HKTB) partnerships with cruise line operators and fostering cooperation with regional port authorities and other stakeholders in the industry. He also oversees the formulation and implementation of business strategies for Meetings and Exhibitions Hong Kong (MEHK) to promote the city as the premier meetings, incentives, conventions and exhibitions (MICE) destination in Asia Pacific.
Mr Lionel Wong is the CEO of SATS-Creuers Cruise Services Pte. Ltd. (SCCS), the terminal operator of Marina Bay Cruise Center Singapore (MBCCS). He is responsible for the direction and growth of the company, and daily operations of MBCCS since Oct 2015.
Mr Wong is an experienced marketing and business development manager with more than 15 years of collective experience in various industries. Prior to his current appointment, Mr Wong was the Regional Head in Corporate Business Development for SATS Ltd., where he oversaw efforts to establish and develop SATS' business operations and scope through strategic partnerships, joint ventures, as well as mergers and acquisitions in ASEAN, the Middle East and Northeast Asia.
Mr Wong graduated from Murdoch University with a Masters in Business Administration.
In 1991 Mr. Wuda graduated from S Dalian Maritime University Water Transport Management Major. After graduation he was assigned to Tianjin Port Authority and entered Chinese shipping port industry.
In 2008 Mr. Wuda started to work in Container Section of Business & Operation Dept. of Tianjin Port Authority, in these three years, Mr. Wuda had a deeper understanding of the macro management for the operation of the production scheduling system of Tianjin Port, and laid a foundation for the future career development.
In 2011 Mr. Wuda started to work in Tianjin Orient Container Terminal Co.,Ltd. as operation manager. Orient Container Terminal is the first general container joint venture terminal in China. Mr. Wuda obtained international management opportunities and terminal management experience by working with foreign managers.
In 2014 Mr. Wuda worked in Tianjin International Cruise Home Port Co., Ltd. as vice-general manager, in charge of terminal operation.
As an outstanding leader, he has worked many years at Tianjin port with rich experience including port operation, inviting investment and cargo value-added business. Being the Vice-general Manager of Tianjin International Cruise Home Port, Mr. Wuda committed himself to collaborate with government and relevant departments. Now, Tianjin International Cruise Home Port has grown to be a port with great influence in the field. Meanwhile Mr. Wuda won the recognition of international cruising industry.
Current Position: Chairman, International Cruise Council, Taiwan (ICCT) and President, Apple Travel Service Company Limited
Factors about International Cruise Council, Taiwan. Time Established - November, 2014.
Mission Statement: The International Cruise Council, Taiwan is aiming to integrate domestic cruise travel agencies and related business, and to form a business chain in order to improve the service quality and to develop new resources for travel industry, including training sessions for professional tour managers and guides.
- To join forces to push training and education for qualified personnel
2. To perfect the related regulations
3. To push ahead the harbor constructions
4. To connect with international markets
Experience, Apple Travel Service established in 1991:
A. Appointed agency by Star Cruises in Asia Pacific since 1993
B. Appointed shore exclusion agency in Taiwan by Star Cruises
C. Cruise Incentive Tours: Amway China, Taiwan chartered Cruise ; ING, Alaska cruise; Taiwan Chlitina, Europe Aegean Sea cruise; Amway Taiwan, Asia chartered cruise (Taiwan Kaohsiung/Hong Kong/Vietnam); China Chlitina, Taiwan chartered cruise; China JoyMain International, China, Taiwan chartered cruise.
- Graduated from the Faculty of Law, Tokyo University in 1975.
- Joined NYK Line in 1975 and held several position until 2007, including Resident Representative of Los Angeles Branch (1987), Manager of Liner Coordination Group (1992), General Manager of NYK Line (North America) Inc. (1998), Corporate officer and CIO (2002).
- Took the presidency of MTI Co., Ltd., the maritime and logistics technology outfit of NYK group, between 2007 and 2013.
- Served as Director and Corporate Advisor of Japan Marine Science Inc. between 2013 and 2017.
- Assumes the responsibility of Senior Vice President of Yokohama Kawasaki International Port Corporation from June 1, 2017.
Bernie Ye joined Costa Cruises as VP Sales & Commercial of Costa China in May 2017. He is tasked with leading the company's commercial operations in the rapidly evolving Chinese cruise industry. His role also extends to overseeing Costa Cruises’ sales and commercial business in Greater China and Southeast Asia.
Before joining Costa Cruises, Bernie gained rich and extensive experience in marketing, sales and management by working for a range of renowned multinational companies in China, including Abbott, Coca-Cola, Kodak and Motorola.
Bernie Ye holds a Master of Business Administration from China Europe International Business School.
Julieanne Yee is Regional Director leading Intercruises for the Asia region. She has 15 years experience in the cruise industry including 12 years on board cruise ships.
She joined Intercruises in 2015 and oversees 1,100 port call and shore excursion operations across 58 different ports in 12 countries from China down to Indonesia. Julieanne has a wide spectrum of experience ranging from guest relations management, regional logistic operations and client management. Her extensive exposure and hands-on knowledge in this diverse and unique environment is instrumental in providing holistic insights and direction to the cruise business.
Julieanne aspires to lead Intercruises into the future of the cruise business in Asia. This includes facilitating the opening of new ports, port operation efficiencies, and technology to personalize the overall service and shorex experience.
Mario Zanetti was promoted to president of Costa Group Asia, effective from August 2017. He is responsible for expanding the company’s leading presence in Asia, covering China, Hong Kong, Taiwan, Japan and Korea. He also plays a pivotal role in leading Costa Cruises to contribute to developing a healthy eco-system in the cruise industry.
A veteran in the cruise sector with over 20 years of industry experience, Mr. Zanetti began his career in the late 1990s when he joined Costa Cruises in the company’s headquarters in Genoa, Italy. Over the last two decades, he has held various key positions, most recently President of Carnival China. Prior to that, Zanetti served as Senior Vice President of Revenue Management & Itinerary Planning for Costa Cruises, where he led teams across pricing and retail strategy, revenue management, itinerary and shore excursion planning, as well as air & sea operations.
Mr. Zanetti studied maritime economy at Università degli Studi di Genova and completed his executive education by attending general management programs at Insead Business School.
Zhou Jianhua, senior engineer, the managing director of COSCO SHIPPING Heavy Industry(Zhoushan) Co., Ltd., graduated in Marine Machinery Design & Manufacture and Economic Law of Wuhan University Of Technology in 1998. After that, Zhou jianhua studied and graduated from postgraduate of Civil Law and Commercial Law in Renmin University of China, and got the degree of MBA in Shanghai Jiao Tong University. Zhou jianhua is the Representative of Zhoushan’s 7th Municipal People's Congress and the Representative of Putuo(Which in Zhoushan)’s 17th District’s People's Congress, member of Standardization of Academic Committee of CSNAME, arbitrator of China Maritime Arbitration Commission.
Zhou jianhua works hard in ship newbuilding and repair more than 20 years, has a lot of fruitful development in Ship Marketing, Economics and Law. He keeps dedicating to provide clients the high level product and service, practice “Customer Satisfaction, Stakeholder Satisfaction, Society Satisfaction, Employee Satisfaction”, devote to innovation and development of ship newbuilding and repair. Zhou Jianhua works well in ship marketing, participate more and 2000 vessels repair and contracting, built a very good and deep relationship with more than 100 shipping companies. He explored the cruise market actively that attracts “Ovation of the seas” and “Skysea Golden Era” twice maintenance for each, builds a Cruise repair and Maintenance base. He adheres New Energy Strategy, develops green and clean business, promotes Wind Energy and PV projects.
Joined Royal Caribbean Cruises Ltd in 2009, Jim Zhou facilitated the setting up of China office. He was forged in various position of sales & marketing, operations and revenue management, and build up a complete system for shipboard recruitment, supply chain and F&B management, new ship launching for Royal Caribbean in China. That is the base for RCI to be awarded as “The Best Cruise line” in the market for continuous ten years.
Jim Zhou took the challenge as the Onboard Revenue Director in 2016, and RCI got a rapid development on onboard revenue product and service under his leadership. The business grew 50% in two years and the guest rating is in a historical high record.
Jim Zhou graduated from Business Management College of Fudan University, and held management positions in top 500 multinational corporations before joining RCI.
As the President of Genting Cruise Lines, Mr. Zhu is responsible for the long term growth of Genting Hong Kong’s three cruise brands – Star Cruises, Dream Cruises and Crystal Cruises.
In this position, his focus is on the performance of the brands through innovation, development of strategic directions and implementation of robust business plans for the cruise lines. To ensure the continued evolution of Genting Cruise Lines, Mr Zhu will also play a pivotal role in new product development for different target segments as well as identifying and cultivating business expansion opportunities.
Mr. Zhu brings more than 30 years of experience in the luxury hotel and hospitality industry, and held key senior management posts at two international hotel groups. Prior to joining Genting Hong Kong, Mr. Zhu was Executive Vice President at Wanda Hotels & Resorts, and Vice President and Global Chief Marketing Officer at Shangri-La Hotels and Resorts.